If you have any questions related to our work, feel free to contact us. However, for your convenience, we have assembled the most frequently asked questions by our customers and tried our best to answer them all. Hope you find these FAQs useful!

What sort of chemicals do you use for carpet cleaning?

Ans: Carpet Clean Doctor is very conscious about the wellbeing of our environment and our customers, so we do not use any harmful chemicals in carpet cleaning. We only use eco-friendly solutions that are innocuous in nature yet very effective against dirt and stains.

I am in search of evaporative duct cleaning services. Can you guys perform it?

Ans: Yes, we understand how vital it is to clean the evaporative ducts once in a while to breathe in fresh, clean and pure air. After long winters, evaporative duct cleaning assists in removing the dust and dirt particles that accumulate over time. We have certified technicians and cleaners to perform the cleaning task smoothly and efficiently.

What should be the time period to have your carpets cleaned by professionals?

Ans: To maintain the longevity of carpets, we recommend to get them cleaned by professionals in every 5-8 months to keep the moulds, allergens and dirt away from carpets. Frequent cleaning helps in retaining the shine and vivid colour of the carpets.

What services do you provide?

Ans: Carpet Clean Doctor offers numerous cleaning and repairing services in both residential and commercial premises. A few of which are:

  • Duct cleaning
  • Carpet steam cleaning
  • Carpet dry cleaning
  • Carpet repairing
  • Tile and grout cleaning
  • Mattress cleaning
  • Flood damage restoration
  • Curtain cleaning
  • Upholstery cleaning

Do you Provide Limestone Tile Cleaning Services?

Ans: Yes, we provide limestone tile cleaning services. Our trained cleaners are proficient in cleaning all sorts of tiles and grout. With years of experience, our staff has garnered the expertise to offer the best tiles and grout cleaning services at an affordable price. We also implement marble tile cleaning, floor tile cleaning, grout cleaning and resealing tiles services.

Do you Provide Your Upholstery Cleaning Services on Weekends also?

Ans: Yes, we serve our customers with upholstery cleaning during weekends also as the prime motto of our company is to fulfil every cleaning need of customers whenever required. Hence, for your convenience, we make sure that we are available 24*7, even on weekends and holidays.

Do you Guarantee your Work?

Ans: Yes we provide a guarantee that our cleaning methods are safe and in no case will damage your asset. However, we cannot guarantee that every stain will be completely removed as some stains may be very old and as such they can become permanent, but our solutions will definitely lighten them.

Can you remove all the dirt from the Ducts?

Ans: Yes we have a team of highly accomplished professionals who can easily remove all the dirt that has congested your duct. We have advanced tools and machineries to ease the complete process without affecting the surroundings. So, for the best duct cleaning services, call us!

After booking the appointment how much time will your crew take to arrive at my doorstep?

Ans: We understand how busy our clients are as for them, time is equivalent to money. Hence, we try to reach your premise as fast as we can. We are very disciplined, so if we have set a prior time of visit, then we will be there on time.

What are your cleaning procedures?

Ans: Based on the type of asset to be cleaned, its condition, material and visible stains, we decide the course of cleaning. However, the most common type of cleaning procedures that we employ are dry cleaning, steam cleaning, the extraction process, etc. Also, we only non-toxic products and effective machineries for successful results without side-effects.

Can you remove nasty stains from my mattresses professionally?

Ans: Yes, mostly we are successful in erasing all nasty stains from the mattresses. However, we cannot give you a 100% guarantee on stain removal as certain stubborn stains are very difficult to get rid of. Although, in most cases, stains of urine, vomit and other foul liquids have been removed by our professionals.

What is the difference between carpet steam cleaning and carpet dry cleaning?

Ans: Carpet dry cleaning is performed in cases when a light cleaning is enough and there is no time to dry the carpets. On the other hand, steam cleaning is for deeper level cleaning of heavily soiled carpets. Due to the high temperature of the steam, steam cleaning also offers sanitation of the carpets.

What kind of tiles do you clean?

Ans: At Duct Clean Doctor, we clean all kinds of tiles and floors. Our professional cleaners use only eco-friendly solutions to clean tiles such as marble, travertine, ceramic, quarry, sandstone, porcelain, limestone, slate, vinyl, granite, terracotta, lino, timber floor, and bluestone, etc. So be it any type of tile you have, we have the ammunitions to clean it!

Do you Offer Carpet Sanitizing Service?

Ans: Yes, we offer carpet sanitisation service as a compulsory final step in our cleaning. We understand how important it is to get rid of the bacteria, moulds, allergens and other pathogens that proliferate in the carpets to maintain the good health of your family. So, our team is always prudent to use effective yet safe disinfectants to eliminate all the unwanted microbes from the carpet.

Are your carpet cleaners certified?

Ans: Yes, we only hire licensed and certified carpet cleaners in our company. In addition to that, we also train them such that you experience only the best carpet cleaning service whenever you hire us.

What are the benefits of getting the duct cleaned?

Ans: Duct cleaning is very important to increase the efficiency of your cooling and heating units. Clogged ducts are filled with dust, dirt and germs that spread aerobes in the internal environment, thus, polluting the air, which further causes allergies and other respiratory illness. Cleaning ducts is the only way to maintain the wellbeing of your family and your cooling/heating unit.

Can you remove stains from my tile floors?

Ans: Yes, we have the provision to remove all stains from your tile floors. We use non-toxic tile cleaning solutions that not only remove the stains but also maintain the smooth shine of the tiles. Be it any type of stain, do not worry! Our proficient team will eliminate that by utilising our advanced tools and products.

How Much Experience Do You Guys Have in Carpet Cleaning?

Ans: We have many years of experience that has established us as one of the best carpet cleaning company in Melbourne. Our capable staff has always earned appreciation from our customers for the outstanding services we offer at reasonable prices.

Why is it necessary to avail professional tile and grout cleaning services?

Ans: In tiles and grout, the dust and grime settle in between the gaps, thus turning both tiles and grout yellowish in colour. Everyday rinsing or scrubbing is not enough to get rid of this stubborn dirt that hides in the crevices. Professional cleaners have the means and methods to effectively remove all the dirt and stains and leave the tiles and grout shining like new. So, for the best tile and grout cleaning in Australia, contact us!

Do You Provide Emergency Carpet Cleaning Services?

Ans: Yes, we provide emergency carpet cleaning services to our customers. We always give top priority to our customers’ needs, hence, we understand how important it is for them to get the carpet cleaned immediately when accidental spills happen. Be it any emergency cleaning situation on any day, any time, we will be there with our skilled staff to assist you. Also, we do not charge any extra fee for the emergency cleaning services we offer.

What duct cleaning services do you provide?

Ans: We offer complete solutions for your ducts from cleaning to repairing:

  • HVAC duct cleaning
  • Centralised duct cleaning
  • Floor duct cleaning
  • Evaporative duct cleaning
  • Air Conditioner repairing
  • Duct Repairing
  • Carbon monoxide testing
  • Ducted heating cleaning
  • Duct sanitising and deodorising
  • Duct mould removal
  • Animal intrusion duct cleaning

Do you use eco-friendly solutions for curtain cleaning?

Ans: Yes, we are very conscious about the well-being of our environment and our customers, so, we only use eco-friendly solutions for curtain cleaning, which are non-toxic, safe yet very effective in removing dirt.

How Can I Clean My Carpet by Myself with Natural Cleaning Products?

Ans: To clean your carpet on your own, we would suggest you apply some cleansers or detergents and then rinse it, or you can vacuum the carpet to get rid of dirt and debris on the surface. Also, for stains, you can rub the stained area with a wet cloth dipped in a cleansing solution. Even though these basic tips may help you a little, for perfect cleaning and disinfection, it is best to hire professionals.

What is your Carpet Cleaning Procedure?

Ans: Our carpet cleaning method consists of a couple of steps to ensure that you receive a clean, stain-free, germ-free and fresh carpet at the end of our cleaning. The Carpet Cleaning procedures we follow are as follows:
1. Inspection – Firstly, we conduct a thorough inspection to gauge the fabric type of your carpet and then select the cleaning method accordingly.
2. Vacuuming – After inspection, our efficient team members will vacuum your carpets with HEPA filters to remove dirt, debris and germs that are present on the surface of the carpet.
3. Stain Blotting: – In the following step, we apply an eco-friendly solution to eliminate the stains. We dip a piece of cloth in stain removing solution and then we dab it over the stains to erase it. The solution we use is non-toxic, safe and does not cause any allergies.
4. Steam Cleaning: – In this step, our cleaners will use steam to make sure your carpet is cleaned thoroughly. Steam cleaning also helps in the sanitation of the carpet, hence, it is considered to be one of the best carpet cleaning methods in Melbourne.

  1. Carpet Drying – After steam cleaning, we will let the carpets dry and then sanitise it.
    6. Deodorisation: – It is our final step, which is used to get rid of any musty or foul smell your carpet might have. After deodorisation, your carpets will smell divine and get a new, bright and fresh look.

Do you guarantee your upholstery cleaning services?

Ans: Yes, we guarantee effective upholstery cleaning services to all our customers. We employ the latest tools and products to ensure efficacious results against dirt and stains but at the same time, our procedures are safe for our environment and our customers.

What are your Charges for Carpet Cleaning?

Ans: Our charges for carpet cleaning are completely dependent on the condition of the carpet, its fabric and the sort of stains on it. Hence, we cannot provide a fixed price for our carpet cleaning services. However, we can assure you that our services are of supreme quality, yet our prices are very reasonable compared to our competitors. To get an estimate on our service rates, just give us a call and claim our free quote on services.

How do I Understand if I need Upholstery Steam Cleaning Service?

Ans: With time, the upholstery becomes dirty, stained and filled with germs. Upholstery steam cleaning is an efficient means to clean it. Hence, we suggest you to closely follow the below-mentioned signs to understand whether you need upholstery steam cleaning or not.

1.If you discover stains on your upholstery
2.If you find pet hairs on your couch
3. Increasing allergies symptoms in your family suddenly
4.When the leather of your upholstery starts looking old
5.If anyone in your family confronts any skin irritation after sitting on your lounge
6.If the colour of your upholstery fabric starts getting fade.

Where are your Services Available?

Ans: We provide our cleaning services throughout Australia covering all the states and their localities. Based in Melbourne, Carpet Clean Doctor also offers services to clients in other parts of Australia.

Do you Make Duct Renewal for Sydney Houses?

Ans: Yes, we offer duct renewal services for Sydney houses. Basically, not only Sydney, we extend our services to other states and localities in Australia as well.

After Getting your Carpet Repair Service, will It be Noticeable to Me or Others that a patch of new fabric is used over the old carpet to cover up the flaw?

Ans: Whether the patchwork is done to fix the flaw will be noticeable or not depends on the condition of the carpet and the amount of damage done to it. However, our carpet repairing skills are extraordinary and mostly, whenever, we perform our carpet repairing service, the defect is very professionally concealed which is hard to notice at a casual glance.

Do You Guys Provide Service On Weekends?

Ans: Yes, we are completely dedicated to fulfilling all the cleaning needs of our clients, hence we remain available on weekends and holidays also. We understand and respect your busy schedules, therefore, we make sure we are available whenever you need our cleaning services, fitting within your timeframe.

Do You Use Any Corrosive Elements in Your Carpet Cleaning Methods?

Ans: No, we do not use any hazardous chemicals or solutions that might prove corrosive. All our cleaning solutions and disinfectants are eco-friendly, safe and free of toxicity.

What are The Benefits of Professional Carpet Cleaners?

Ans: The benefits of hiring a professional carpet cleaner are:

  • Hygiene and sanitation are maintained.
  • Stains and dirt are completely removed and in very little time.
  • The professional treatments ensure that the carpets look like new, without the loss of colours and charm.
  • They eliminate bad odours and leave a good perfumed aroma.
  • Elimination of viruses, bacteria and mites is certain. A professional cleaning will maintain a completely disinfected healthy environment.
  • With good periodic maintenance, without great expenses also, your carpets will look new, without having to do deep carpet cleaning as frequently.

What Type of Carpet Related Services Will I Get from Your Company?

Ans: Our company provides several supreme quality cleaning and repairing services such as carpet steam cleaning, carpet dry cleaning, carpet repairing, carpet mould removal and carpet sanitation and deodorisation. So, for any carpet related service, contact us!

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